Refund & Cancellation Policy

Introduction

At FDSS Solution , we strive to ensure that every transaction you make with us is smooth and successful. However, in certain situations where a payment is processed but the service is not delivered, our Refund & Cancellation Policy will apply.

Cancellation Policy

  • Once a recharge, bill payment, or transaction request is submitted and processed, it cannot be cancelled.
  • No cancellations will be accepted for transactions that have been successfully completed.
  • It is the user’s responsibility to verify all details (such as mobile number, biller ID, account number) before confirming the payment.

Refund Policy

  • Refunds will be issued only in cases where the transaction amount is deducted from your account but the service is not delivered due to a technical error or system failure.
  • No refund will be made if the failure is due to incorrect details entered by the user.
  • Refund requests must be submitted to our support team with valid transaction details.
  • Upon verification, eligible refunds will be processed within 5–7 business days. The actual credit to your account may vary depending on your bank or payment provider.

Exceptions

  • We are not responsible for delays or failures caused by third-party service providers, network issues, or force majeure events.
  • For services purchased through partner platforms or resellers, their respective refund policies will apply.

How to Request a Refund

  • Send an email to our support team at [Insert Email] with the following details:
    • Transaction ID
    • Date and time of transaction
    • Amount paid
    • Service type (e.g., mobile recharge, BBPS bill payment)
    • Reason for refund request
  • Our team will review your request and notify you of the refund status via email or phone.

Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us:

  • Email: ramchandrat213@gmail.com
  • Phone: +91 6260778947
  • Address: Sai Nagar Baihar Balaghat, Baihar, Madhya Pradesh, India, 481111

By making a transaction on our platform, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.